
Under the new GP Contract doctors are no longer
directly responsible for the care of patients 24 hours a
day and out of hours services are organised by the
Primary Care Trust in Banbury. The previous service
provided by a deputising service has been replaced with
an out of hours system organised and run by local
doctors but primarily based in Banbury with a mobile
doctor available for urgent home visits.
What you should do if you require a doctor on a Saturday
morning:
Should you require to be seen by a doctor please call
0845 345 8995 and an operator will take your details.
Your call will then be passed to the local emergency
clinic at which point the doctor assessing the call will
either:
Should the doctor decide that you need to attend the
emergency clinic you will be contacted by the
receptionist, who will provide you with the time and
location of your appointment.
It is possible that if the local emergency clinic if
full that you will be asked to see a doctor at the
Primary Care Centre at the Horton Hospital in Banbury.
Please note that on Saturday morning you will no longer
be able to call the surgery directly to make and
appointment. However, an answerphone message will
provide the details of the telephone number shown above.
What you should do if you need to contact a doctor as an
emergency when the surgery is closed:
Click here to open a copy of our Out of Hours
Arrangements.
NHS Direct
Tel: 0845 4647
This is a nurse led advice and health information
service available 24 hours.
What you should do if you have
any comments or complaints about the Out of Hours Service:
Should you have any comments or complaints about the Out of Hours Service please
contact the
Patients Liaison Service (PALS) at the PCT on 0800 783 6210.
As from 14 November 2009 we will be open every Saturday to provide emergency cover only. You will still be required to go directly through the official out of hours system if you need to see a doctor. West Street patients will be able to collect any pre-ordered medication.
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