• Obtain Telephone Consultations?
  
• Make an Appointment with a Doctor?
  
• Make an Appointment with the Nurse?
  
• Obtain a Home Visit?
  
• Obtain a Repeat Prescription?
  
• Make a Complaint?

How Do I Obtain Telephone Consultations?

• If you have a problem which you feel does not require seeing a doctor or practice nurse in person or involves a physical examination, the receptionist would be happy to arrange a time for a telephone consultation with your doctor.

How Do I Make an Appointment with a Doctor?

• Please telephone 01608 642529 or call at the reception desk. In order to maximise the efficiency of our surgeries we have divided our appointments into two types. The first are routine appointments where we have your records available and can discuss in detail any type of problem. These can be booked in advance and we encourage you to use these if possible. In addition we run `Urgent' five minute appointments where medical emergencies or troublesome problems which can be quickly assessed and treated can be arranged on the day or sometimes the day before. We would ask you not to use these appointments for anything that can wait until the next bookable appointment.
  
  Although we try to minimise delays doctors often run late. We appreciate your understanding in this respect.
  
  
• Saturday Mornings
  As from January 2005 the Primary Care Trust (PCT) will take over the Out of Hours arrangements for Saturday mornings for all practices.  Under these new arrangements a Saturday morning emergency clinic will be held in Chipping Norton at West Street and White House Surgeries on alternate weeks.

  For more information on what you should do if you require a doctor on a Saturday morning please click here.

How Do I Make an Appointment with the Nurse?

• These are booked through reception. The receptionist may ask you to give some indication of the service required, as the length of appointment varies according to the nature of your problem.
  
• Our two phlebotomists Chris and Annette run clinics on weekday mornings.

How Do I Obtain a Home Visit?

• We ask our patients to come to the surgery whenever possible as the facilities are better and the travelling time saved enables the doctors to see more patients.
  
  If you feel unwell or are bringing an unwell child please let us know and we will arrange to see you with the minimum of delay once you reach the surgery.
  
  If you need the doctor to visit it helps immensely if you can call before 11.00am giving simple details and some indication of urgency when you feel able to do so.
  
  All visit requests will be forwarded to the duty doctor who will phone you.

How Do I Obtain a Repeat Prescription?

• In order to reduce pressure on our phone system we now ask you to order your repeat prescriptions by either leaving your re-order slip in the box on the right hand side as you enter the front door, post it to us, or ring the direct pharmacy line (01608 645999). When through to the answerphone please leave your name and details of the medication you require.
  
  Please allow two working days before collection.
  
  If you use Boots or the Co-op chemist to dispense your repeat prescriptions you may like to join the collection service. To take advantage of this service simply ask at reception or Boots/Co-op for a form to complete and sign. Once this has been done the form may be returned either to us or the chemist of your choice. The next time you re-order place your order as above, but please allow three working days, and the repeat prescription will be collected from us by Boots or the Co-op. The medication is then collected direct from the chemist.

How Do I Make a Complaint?

• We very much welcome any suggestions for improvements in our practice, and if you have a complaint about any specific episode we'd like to hear about that too. If you don't tell us we can't make things better! You can write to one of us, tell a receptionist or doctor, or ask to speak to Mrs Diane Waller, Practice Manager, who has particular responsibility for this area. We take both suggestions and complaints seriously and guarantee to respond to you.